Create Reply
AutomatR.FreshDesk.Activities.CreateReply
The "Create Reply" activity in AutomatR is part of the Freshdesk activities package, designed to reply to a conversation within a ticket. This activity streamlines the process of responding to customer queries, enhancing communication and collaboration within Freshdesk.
Properties
| Name | Description |
|---|---|
| Input | |
| Body | Specifies the text in string format to reply to a ticket. It is a required input, representing the content of the reply. String variables containing the reply text. |
| Ticket ID | Specifies the ID of the ticket to which the reply is to be created. It is a required input, uniquely identifying the ticket. String variables containing the ticket ID. |
| Misc | |
| Display Name | Provides a customizable name for the activity displayed in the workflow. The display name enhances clarity and organization within the automation project. String variables containing the desired display name. |
| Optional | |
| Delay | Specifies the amount of time (in seconds) to wait before executing the "Get All Agents" activity. This can be useful for handling synchronization issues. Integer variables containing the delay duration. Ex.: If the amount of time is 1000 milliseconds or 1 sec, i.e., 1. |
| Output | |
| Result | Outputs the response as an object, providing information about the success or failure of the reply creation. Variables of type dynamic to store the response. |
How to use:
- Drag and drop the "Create Reply" activity onto the workflow.
- Configure the properties by specifying the body of the reply and the ticket ID to which the reply should be associated.
- Optionally, configure the delay.
- Execute the workflow to create a reply within the specified ticket in Freshdesk.
Example: Consider an example where the "Create Reply" activity is used to reply to a ticket with the specified body text:
Create Reply:
Display Name: "Reply to Ticket"
Ticket ID: "123456"
Body: "Thank you for reaching out! We will address your concern shortly."
Result: replyCreationResult
In this example, the activity creates a reply to the ticket with the ID "123456" and the specified body text. The result of the creation operation is stored in the replyCreationResult variable for further use in the workflow.